FAQs

After a major insurance loss (flood, fire, etc.), insurance adjusters and contractors rely on Prism Specialty Restoration to help restore (rather than replace) specialty items inside a home or business.

Prism Specialty Restoration focuses on three main areas of expertise: Art, Electronics, and Textiles. Our additional services include Commercial (large machinery, for example) and Document restoration.  We know that it’s an emotional and stressful time when we get involved, so we calmly and professionally guide our clients through the entire protection and restoration process of their most precious and important possessions.

Yes, the franchise has several strategic partnerships with major insurance providers (Liberty Mutual Insurance, Chubb, Travelers) as well as structural restoration companies (like Restoration 1, Paul Davis, ServePro, among others).

As part of the JumpStart training program, the Prism Specialty Restoration team teaches you how to prepare an estimate for insurance companies, and then negotiate how to get paid (a portion up front, middle and then at the end of the contracted work).

A franchisee will start each morning by greeting and managing their team with a focus on building a culture of care for the customer. The rest of the day typically includes creating job estimates and working on financials, performing sales and marketing activities, nurturing relationships with insurance providers and contractors, and managing production and staff. From time to time, you will interact with other franchisees to cooperate and give advice.

The professional support team at Prism Specialty Restoration helps new franchise owners understand the hiring landscape, create job postings and descriptions,  learn the skills required for the job, and then, how to find great talent. Then, the team helps train your employees with multiple levels of hands-on training. 

Each Prism Specialty Restoration franchise owner needs to hire at least 4 people. One full-time Business Development/Sales person, 1 technician per service line (Art, Textiles & Electronics).  

Prism’s field-tested team offers comprehensive support to our franchisees before the store is open through Prism University, a virtual and ongoing training program, and Jumpstart, a detailed onboarding process. As a franchisee, you will hold weekly, monthly, quarterly, and yearly alignment and coaching meetings with your designated operations consultant. Our team of marketing professionals work with you to build an effective marketing plan, from local events to social media to digital advertising and sales support.

Costs and fees vary. When you buy a franchise, you are purchasing multiple service lines (Art, Electronics, Textiles & Documents). Start-up costs can range from $273,729 to $383,939, and the ongoing royalty is 7% (plus 2% for marketing). During a mutual discovery process, our franchise development team will walk you through these figures and review all costs associated with the franchise in Item 7 of the brand’s current Franchise Disclosure Document (FDD).

Yes. The franchise provides each owner with local marketing support.  From brand standards to creative development, social media, and digital advertising (lead generation), Prism Specialty Restoration helps owners build awareness and generate leads in their markets.

Not many people do what Prism Specialties can do! Prism is unique from other restoration franchises because it is an end-to-end service provider focusing on contents-only for other business (B2B). With over 30 years of experience, we tackle projects others can’t and offer the industry’s best customer service along the way. A plus? Franchisees do not need prior restoration experience to own a Prism Specialties franchise.

As part of the mutual discovery process, we’ll work together to establish your business in a primary area of responsibility with a minimum population of 1.5 M and a maximum of 2 M. This will include specified zip codes for which you can exclusively market and operate the service lines of your business. We will not establish, operate, or license another franchise with the same service offerings in your territory. For more details on your territory, contact us here.

No.  The Prism Specialty Restoration franchise is a B2B franchise that requires an active owner, preferably led by an owner who is sales-focused, able to build team culture and be an active role in the business.